Our Transaction Processing Services are based upon proprietary multi-currency TA Software developed by our subsidiary Acsys Software. In conjunction with CAMS Customer Care Services, a response time of T+1 for Financial Transactions and a response time of T+0 is assured for services requests.

Mutual Funds recognise that convenience is an important part of their products proposition. Investor service provided by CAMS is at the heart of this convenience factor. Since retaining investors is a key concern of open-ended funds, they encourage value addition in this area. The software subsidiary of CAMS, M/s. Acsys Software, thus provides us with a significant competitive edge in the business.

In respect of Mutual Fund Operations, CAMS believes that its client community comprises not just investors; it also includes the AMC itself and the distributors who sell the Funds. An integral part of our services includes the information needs of these constituents. The services package thus comprehensively addresses all their needs.

CAMS is a member of NICSA - the apex US based Mutual Fund organisation; this enables us to keep in touch with and plan for international trends.

CAMS today offers the most complete suite of services for Mutual Funds to be found in India, and perhaps in the world. Services offered span the Fund itself, its Investors, Distributors and Bankers.

Service standards exceed regulatory requirements by a wide margin. As an example, the service standards in effect for investors transactions is typically one day, against the statutory requirements of 42 days for sales transactions and 30 days for correspondence.

CAMS is of the view that efficient servicing of the needs of investors and distributors will provide a competitive advantage to our AMC clients. Given our software background, we are always looking at ways in which technology can help provide efficient and reliable services.

CAMS has pioneered the use of E-Services to deliver service in a reliable, cost-effective and timely fashion to investors and distributors. Today, over 75% of correspondence is Via e-mail, and many services requests can be fulfilled at our web site also.

Broadly, CAMS supports Mutual Funds in the following areas -

  Unit Capital Accounting
  Brokerage and Fee Accounting
  Sales systems support
  Investors Services

CAMS has developed a family of software systems, all Year 2000 compliant, to address the needs of the business and its participants. Most of these systems are database oriented, and use Internet enabled technology.

The complete cycle of activity involving a transaction supported by CAMS is as follows -

  Accept transaction from investors.
  Carry out banking.
  Process the transaction confirmation and report its effect on Unit Capital
  Send transaction confirmation to investors and his broker.
  Compute and payout Brokerage/fees.
  Reconcile the bank account.
  Correspondence with all participants.

In addition, CAMS will also license software systems to AMCs, Distributors, and Bankers to enable them to carry out their roles vis-a-vis Mutual Funds efficiently. Distributors systems help in the strategic planning of their sales Process.

Some key TA system features are -

 Supports transaction subtypes and G/L code association.
 Supports all types of loads and mixed class funds.
 Supports money funds.
 Supports certification of units.
 Supports investment plans.
 Supports form letters and mail merge with investor database.
 Contains an embedded reporting tool that allows user defined reporting.
 Contains image archives for application and signature image.
 Supports full remote access via a WAN or a VPN

In addition, the system integrates seamlessly with a suite of software systems designed specifically for the Mutual.

Fund environment. Some such systems are a Distributor CRMS system, Sales Reporting System, Prospecting System etc.

Partial Listing of Transfer Agent Services

 Transaction Processing.
 Monthly Key Variable Report.
 Periodic Internal Audit.
 Structured Backup Regime.
 Structured Disaster Recovery Plan.
 Access provided for client audits.
 Issue of Redemption Cheques.
 Dividend Computation and Distribution Services.
 Support for direct electronic transaction feed from brokers.
 Incurring expenditure on behalf of AMC/Fund and accounting it scheme wise.
 Ad-Hoc / Frequent running of Brokerage/Trailer Fee Computation process.
 Ad/Hoc Report Requests of Investrak Reports.
 Recording of Liens.
 Issual and maintenance of certificate for open ended schemes.
 Maintenance and execution of Systematic Investment and withdrawal plans instructed by investors.
 Personal Identification Number Support.
 Internet Shareholders Services.
 E-Services to Investors.
 E-Services to Distributors.
 Maintenance of Broker's Brokerage Accounts.
 NAV performance monitoring vs. Index and charting.
 Investor Service Centre Services.
 Support for settled transaction processing.
 Distribution of NAV to third parties such as newspapers etc.
 Additional mailing, printings etc.

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