Chairman’s Message

Dear Stakeholders,

As I write this message, the country is coming out of Corona second wave, which was far more severe than the first one. It is a crisis of the kind that we have not seen in generations. I urge you to stay safe, get vaccinated and keep your spirits up. Despite the challenges and hardships that each one of us has been dealing with, it is important to stay optimistic. The India growth story is predicated around domestic consumption and demand will revive and the economy is bound to grow.

This is our first annual report after the Company has gone public. Company’s performance, both on the business front and in the stock market post listing, has been gratifying.

As you are all aware, Company’s major business is that of providing Registrar and Transfer Agency services to the Indian Mutual Fund industry. My view on the Mutual Fund industry’s growth story remains strong. With financialisation of household savings continuing to deepen as a trend, Mutual Funds will remain important and relevant in the savings and investment landscape. Your Company is an integral part of the industry, sitting at the heart of the Mutual Fund ecosystem and is well positioned to grow with / ahead of the industry.

On the business front, your Company weathered the pandemic very well. It adapted quickly to a new operating model that prioritised the health and wellbeing of its employees, while enabling it to continue supporting its customers. During the initial phase of FY20 lockdown, Company had to temporarily shut down many of its front offices but scaled to provide near full scope services after the initial phase and quickly moved on to business as usual by second quarter end of last financial year.

Despite FY 2020-21 being a pandemic year, it proved to be a hectic period with implementation of several high-impact regulatory & tax-related changes, acquisition of a large new client in the MF space, getting selected as a Central Recordkeeping Agency by PFRDA, launch of new initiatives like Recon Dynamix and deepening of offerings in the Payments and Insurance space.

Your Company is guided by its core value of putting its customers at the centre of everything it does – “Our Mission… Your Growth”. This is reflected in the high scores in customer satisfaction survey results with 95.3% of satisfied & highly satisfied investors & distributors and an overall 90.5 NPS score.

Your Company exited the year with strong set of financial results and operational performance. Looking ahead, your Company sees immense opportunity to grow in its chosen areas of business and is investing in the required skill sets and capabilities. This performance also reflects the confidence of the clients and investors in the company.

On behalf of the Board of CAMS, I would like to thank MF investors, distributors and all our customers who avail our services and have made us what we are today. My heartfelt gratitude to all the employees of CAMS Group for their resilience and hard work which enabled the Company to deliver in the most difficult circumstances. I also would like to thank our shareholders who have reposed their faith in us. I would also like to thank other Directors in the Board for their support and active participation in the Governance of the company.