ENVIRONMENT

We help combat climate change and environmental challenges by ensuring resource efficiency and reducing our environmental footprints. We operate through 281 offices, including one Corporate Office and six back offices. To achieve our environmental goals, we have stringent internal targets to reduce waste, water, and carbon emission and invest in renewable green energy.

Reduce
  • Paper use is actively discouraged across the organisation, and internal processes have been aligned to process transactions through electronic submissions.
  • Internal targets are to reduce waste, water, and carbon emission and invest in renewable green energy
Reuse & Recycle
  • No hazardous waste is produced since CAMS is a service-based Company.
  • Segregation of dry and wet waste.
  • Computers, monitors, computer accessories, printers, projectors, and other such hardware that are under-utilised or have reached the end of useful life are managed by the Company’s e-waste recycling program, which includes handover to original suppliers or certified disposal vendors.
  • Plastic waste is collected, segregated, and transported to Local Government agencies / for processing and disposal.
Replace
  • Installation of lower energy LED lighting system.
  • Digital transformation for enhanced resource efficiency.

The company partnered with an NGO to restore two lakes and create two urban forests. The restoration of these lakes is expected to directly influence the surroundings and ensure increased water percolation and enhanced ground water recharge. This project involved cleaning up of the water body, removal of invasive weeds, increase in water storage, establishment of strong bunds, inlet-outlet regulation, tree plantation and protective fencing. While plants are expected to turn the lake into a biodiversity hotspot, the urban forest will enhance the air quality, reduce water run-off and soil erosion, and absorb noise, dust, and heat from the region.

SOCIAL

As global citizens, we believe that we can thrive only when the communities in which we operate also thrive. We remain committed to impacting communities through initiatives that improve access to jobs, education, and training, protect the environment, promote people’s health and well-being, and encourage equality and care for the underprivileged.

Customer-Centricity
  • Grievance Redressal Mechanism for customers.
  • Interaction through email, mobile apps, face-to-face meetings on monthly basis to improve customer experience.
  • Customer Satisfaction surveys are carried out periodically for enhancing customer satisfaction levels.
  • The Company extensively educates the customers on data privacy and security via website, social media platforms and other digital solutions like mobile apps. CAMS focusses on enhancing customer experience through various digital solutions and technology upgradations.
Commitment to Community
  • Virtual learning enhances the school students’ capacity and improves quality during the pandemic through online mediums.
  • Experimental-based learning through online platforms for underprivileged school students to respond to COVID-19.
  • Senior Citizens who do not have children/relatives looking for support.
  • Women self-help groups looking for entrepreneurial skills.
  • Support for Education of HIV- affected children.
  • Tree plantation to improve the green cover.
Commitment to Employees
  • Grievance Redressal Mechanism for employees.
  • The employees undergo mandatory induction training where the stakeholders are made aware of CoC, Human Rights, Company policies, insider trading.
  • The Company also conducts refresher training through “WeLearn programme” to apprise the employees periodically.
  • Focused training on Skill Development & periodic drills on Risk Mitigation.
  • Employee well-being is the foremost priority: POSH committee, Communication, Accountability, Maternity benefits, Human Rights, and Training on Health and safety.
  • The Company has in place POSH policy, Whistle blower policy and Employee Safety policy applicable to all employees.
  • The grievance redressal mechanisms are available for the employees to raise their concerns. The Company provides opportunity for physically challenged persons to get profitable employment.
  • Diversity & Inclusion: 14% representation of women on the Board, and the Turnover rate for women in FY22 is 27% which is higher than the previous year.

GOVERNANCE

We recognise ethics and governance to be of paramount importance. We are committed to maintaining the highest standards of governance in the conduct of our business and continuously strive to create lasting value for all our stakeholders. Since our inception, we have been building on our organisation’s foundation by continually enhancing the governance structures, policies, processes, and controls that support and promote accountability, transparency, and ethical behaviour. We remain steadfast in our commitment to creating and reinforcing a strong and healthy culture in which all employees feel respected and empowered to do what is suitable for our customers, communities, and shareholders.

Governance Initiatives
Regulatory Compliance Framework
  • Proactively identify, assess, monitor, control, and report compliance in adherence to country-specific laws and regulations.
  • Compliance ownerships are aligned with corporate objectives.
  • Serve the interests of the Company and its shareholders.
Board Governance and its Committees
  • Representation and inclusion of Women in Board of Directors.
  • Leadership directly through boardlevel committees.
Compliance, Risk and Internal Audit
  • The Company has extensive Information Security Management System in place for ensuring protection of the systems and safeguard information to avoid material financial impact.
  • ISO 9001- 2015 Certification
  • ISO 27001 Certification
  • Audit Committee of the Board of Directors reviews the reports of the Auditors at its periodical meetings, and to oversee & review the procedures and systems effectuating the policies.
  • The Risk Management Committee and Technology Committee of the Board periodically reviews the cyber security systems.
  • Data Privacy Policy
Ethical Practices
  • CAMS Code of Conduct
  • The vigil mechanism & whistle blower policy encourages directors and employees to report the concerns on (but not limited to) illegal or unethical practices or behaviour, actual or suspected fraud or violation of the Company’s code of conduct or ethics policy.
  • Employee Safety Policy
  • POSH Policy
  • Policy on Anti-Corruption and Bribery