Corporate Overview
Materiality
Prioritising Material Issues for a Better Tomorrow
At CAMS, identification of material issues that can significantly influence our value proposition and their responsible management is paramount. We achieve this by regularly engaging with our stakeholders – both internal and external. By forming and implementing a strategy that revolves around these material priorities, we prepare the organisation for sustained progress and resilience.
Identifying Our Material Priorities: The Process
Continuous dialogues with our stakeholders help us to understand their needs and expectations and assess aspects that are most critical to maximise value creation. Based on this engagement and sustained inputs from our internal team across businesses and functions, we have identified an extensive list of material priorities. Considering their length of impact on our business goals and peer benchmarking, the material matters have been further shortlisted.
Materiality Matrix
Financial Performance
Competitive Landscape
Innovation and IT Deployment
Stability of Systems and Processes
Data Protection and Cyber Security
Client Relationships
Governance and Risk Management
Talent Attraction, Retention and Development
Conduct and Ethical Practices
Regulatory Compliance
Managing our material priorities
Material Priorities
Financial Performance
How We Manage Them
- We are focussed on sustaining the growth momentum in our existing businesses while exploring new opportunities to diversify and expand
Competition Landscape
How We Manage Them
- Deploying latest technologies, continually enhancing our business processes and developing new products in alignment with the evolving consumer demand provides competitive edge and helps us to maintain market leading position across most businesses
Innovation and IT Deployment
How We Manage Them
- Our strategy prioritises sustained investments in innovation and technology advancement. CAMS IIT-M Fintech Innovation Lab (CIFIL) was launched in collaboration with IIT Madras to boost innovation in the sphere of financial technology
- Adoption of new and emerging technologies such as AI and analytics improved decision-making for our clients. Moving to cloud has helped us to scale and improve speed, agility and security
- Transformation into a technology product company and engagement of Chief Platform Officer to lead modernisation
Stability of Systems and Processes
How We Manage Them
- Regular audits are conducted across various functions and businesses
- Technology is continually updated to ensure stability
- To ensure business continuity and data recovery in the face of disruptive events, BCP and DR drills are periodically conducted
- Two times capacity than the maximum transaction volume is always ensured
- Data replication with clients
Read page 36 for more details
Data Protection and Cyber Security
How We Manage Them
- Our cyber security and cyber resilience policy is aligned with the ISO 27001:2013 requirements of information security systems, ensuring cyber resilience
- Esteemed members of our technology committee continually review and strengthen our processes and systems to optimise data protection and cyber security
- Security monitoring on all strategic entry and exit points is further enhanced by deployment of best-in-class technologies
Client Relationships
How We Manage Them
- Managing large part of operations with utmost efficiency to help them focus on and grow core business area
- Ensuring compliance with regulatory
Read page 30 for more details
Governance and Risk Management
How We Manage Them
- We have in place a robust governance framework, supervised by the Board members
- Strong risk management practices have been integrated across every aspect of business operations and further improved with recommendations from KPMG
Read page 36 for more details
Talent Attraction, Retention and Development
How We Manage Them
- Employee-centric policies with emphasis on regular training, diversity, inclusion, equal opportunities and employee engagement ensures a positive and open work environment for employees to learn and grow
Read page 48 for more details
Conduct and Ethical Practices
How We Manage Them
- We are committed to highest standards of governance, supported by responsible leadership of a majorly independent Board
- Robust governance structure, processes, and controls enable transparency, accountability, fairness and effectiveness
- Strong policies and vigil mechanisms including whistle blower, employee safety, POSH and anti-corruption and bribery, along with CAMS Code of Conduct, ensure safety and ethical behaviour across the organisation
Read page 100 for more details
Regulatory Compliance
How We Manage Them
- Regular engagement with the regulatory authorities and continual tracking of latest developments in the industry ensures strict compliance with relevant laws and regulations
