Corporate Overview
Stakeholder Engagement
Collaborating with Stakeholders for Long-Term Value Creation
Stakeholder engagement serves as the key enabler in fostering long-term relationships by understanding and addressing the needs, expectations, and concerns of our diverse stakeholders. Sustained dialogues help in timely assessment of relevant risks and opportunities, enabling effective execution of our business strategies and creating long-term value for stakeholders.
Clients (MF/AIF/PMS/Financial Institutions)
Quality of Relations:
Falling short
Excellent
Engagement Channels
Corporate reporting, business meetings
Their Needs and Expectations
- Innovative and world-class technological infrastructure driving streamlined operations and cost efficiency
- Strong regulatory and compliance measures
- Sustained brand credibility through responsible business practices and exceptional customer service
- Building long-term relationships based on mutual respect and trust
- Robust systems and measures ensuring data protection and cybersecurity
Company Response
- Introduction of new-age, tech-driven products that meet the regulatory requirements
- Ensuring transactions are completed promptly within specified deadlines
- Zero instances of cybersecurity attacks or data breaches
Customers (Mutual Fund Investors, Insurance Policy Holders, NPS Subscribers, Customers of Financial Institutions)
Quality of Relations:
Falling short
Excellent
Engagement Channels
Service centres / call centres, omni-channel support (telephone, website, email, app, chatbot, postal communication), customer satisfaction surveys, digital and social media activities, investor connect programmes
Their Needs and Expectations
- Make transacting across a variety of platforms easy and convenient
- Continuous modernisation of digital platforms
- Ensure system reliability
- Sustained data protection
Company Response
- Ensured higher customer satisfaction across MF, NPS and insurance businesses
- Significant decline in complaints
- Enhanced customer delight
Shareholders / Investors
Quality of Relations:
Falling short
Excellent
Engagement Channels
Investor / analysts meets and dialogue, press releases and results conference calls, annual general meeting, website, media releases
Their Needs and Expectations
- Continuous profit, dividends and capital appreciation
- Ensuring financial prudence for long-term stability, sustainability, and prosperity
- Maintaining a robust balance sheet position
- Transparent and timely reporting with disclosure of material matters
- Creating and successfully implementing an effective strategy for long-term growth
- Robust enterprise risk management
Company Response
- Sustained emphasis on increasing revenue through non-MF avenues, especially in areas having long-term potential
- Building and strengthening competencies through strategic acquisitions
Employees
Quality of Relations:
Falling short
Excellent
Engagement Channels
Open dialogue culture, personal reviews, surveys, townhall meetings, employee portal, wellness and engagement initiatives
Their Needs and Expectations
- Career development pipeline and growth prospects
- Safe and inclusive work environment
- Culture of continuous learning and development
- Employment continuity assurance
Company Response
- Development and implementation of diverse learning and development programmes to support career growth
- Conducted various leadership development programmes
- Employee engagement forums enable employees to freely express their opinions and foster open communication
- Women empowerment initiatives to support women resume office post sabbatical
Distributors
Quality of Relations:
Falling short
Excellent
Engagement Channels
Dialogue over phone and digital medium, media publications, distributor connect programmes
Their Needs and Expectations
- Innovative technology platforms
- Availability of IT systems
- Speedy response to queries
Company Response
- MFCentral and edge360 portal offering digital empowerment
- Initiatives for building knowledge
- State-of-the-art contact centre for prompt service delivery and sustained assistance
Society and Planet Communities
Quality of Relations:
Falling short
Excellent
Engagement Channels
CSR programmes, local community engagements, media publications, CSR / sustainability reporting
Their Needs and Expectations
- Initiatives for local development
- Adequate opportunities for employment and sustainable livelihood
- Responsible business practices aimed at protecting and supporting the planet and communities
- Sustainable use of natural resources
Company Response
- CSR programmes around education and supporting vulnerable sections like senior citizens and women
- Tree plantation drives
- Focus on reducing waste, water and carbon emission and investing in renewable energy
Government and Regulators
Quality of Relations:
Falling short
Excellent
Engagement Channels
Joint working groups, advocacy meetings, committees and conferences, membership in local enterprises, partnership with industry bodies
Their Needs and Expectations
- Meeting regulatory compliance
- Fair tax payments contributing to governmental and fiscal development plans
- Ethical and responsible work practicess
Company Response
- On-time tax payments
- Launching products aligned with compliance
- Strict adherence to laws and regulations
