Delivering Seamless Services to Customers and Investors

We strive to deliver personalised and seamless services with high speed, accuracy, and safety, while also providing omni-channel access for queries and grievances. Our commitment to excellence and innovation ensures that our customers and investors receive unparalleled service and support. Continued investment in these areas reinforces our reputation as a worldclass solution and service provider to asset managers across asset classes.

Enhancing the Service Experience

We have an exhaustive customer redressal process in place, ensuring that all issues are promptly addressed. To better understand customer feedback, we conduct an annual customer satisfaction survey. Additionally, we have made our various services user-friendly and accessible through online and digital platforms.

Grievance Redressal

Grievance Redressal Mechanism at RTA or concerned Mutual Fund

• Investors shall check the website of CAMS for the dedicated grievance email id for the respective Fund or raise the query or complaint in the CAMS website itself to register grievances/complaints or they can write to the Investor Relations Officer of the concerned Mutual Fund as stated in SID or in AMC website
• Investors may reach the call centre/helpdesk of CAMS through the toll-free number/WhatsApp for any queries or concerns
• If the responses are not satisfactory in the above modes of complaints/grievances, aggrieved investors can escalate to CAMS Compliance Officer or the Managing Director by quoting the relevant complaints reference numbers

Grievance Redressal Mechanism at SEBI

If the service provided by CAMS is not satisfactory, investors may lodge their grievance with SEBI through the SEBI Complaints Redress System – SCORES (a web-based centralised grievance redressal system of SEBI) at https://scores.gov.in.