Materiality Assessment

Materiality Framework and Key Priorities

At CAMS, emphasis on identifying and prioritising material issues drives our extraordinary performance and underpins our resilience in a dynamic environment. Regular communication with our internal and external stakeholders and gaining their insights continues to remain a key enabler of this approach. Once identified, targeted strategies helps us to effectively manage the impact of these material issues, enabling scalable growth.

HOW ARE PRIORITIES SHORTLISTED?

A two-pronged approach helps us clearly identify material issues that may have maximum impact on our businesses and ability to create value for stakeholders.

Engaging with external stakeholders aligns CAMS to their evolving needs and expectations and benefit from their diverse insights, while regular communication with internal stakeholders across teams and functions provides deeper organisational perspective – together helping identify issues most relevant for value creation
These issues are then weighed as per their impact on organisational growth, resilience and peer benchmarking, helping us to further shortlist the material priorities

M1 Financial Performance

M2 Competitive Landscape

M3 Innovation and IT Deployment

M4 Stability of Systems and Processes

M5 Data Protection and Cyber Security

M6 Client Relationships

M7 Governance and Risk Management

M8 Talent Attraction, Retention and Development

M9 Conduct and Ethical Practices

M10 Regulatory Compliance

MANAGING OUR MATERIAL PRIORITIES

Material Topic	How We Manage Them	Capitals Impacted	Stakeholders Impacted
Financial Performance	Sustained focus is maintained on expanding core businesses and seizing new opportunities
Competitive Landscape	Leadership position across MF RTA space and several other business verticals is retained by continuously elevating our inherent strengths, including technological advancements, process excellence and portfolio expansion. Together, these core competencies help us to remain a preferred service provider amidst an evolving business landscape and capture a significant market share.
Innovation and IT Deployment	Success at CAMS is highly dependent on our innovation and technological capabilities. Regular investments are thus made towards this, including the launch of CAMS IIT-M Fintech Innovation Lab (CIFIL), in collaboration with IIT Madras. Proactive adoption of AI, Advance Analytics and other such latest and emerging technologies, and embedding them into our core operations, helps our clients to take data-driven decisions. Cloud migration has further improved our speed, security and agility. Guided by our Chief Platform Officer, we have transitioned into a technology product company, staying relevant, modern and competitive.
Stability of Systems and Processes	Regular technology upgrades and audits across various functions and businesses drives stability at CAMS. We have in place an effective Business Continuity Plan and conduct regular recovery drills to seamlessly manage the impact of any unforeseen event/incident. Operational resilience is ensured by maintaining twice the capacity of maximum transaction volume (considering peak demand) Read More Details
Data Protection and Cyber Security	Our cybersecurity and cyber resilience policy is aligned with the ISO 27001:2022 requirements of information security systems. We also follow internationally recognised best practices for information security management. Members of our Information Technology (IT) and IT Strategy Committee regularly review and monitor our processes and systems, driving data protection and cyber security optimisation. Enhanced security at all strategic entry and exit points is ensured through implementation of world-class technology
Client Relationships	Ensuring operational excellence through our products and services helps clients to focus on and expand their business, creating sustainable value and stronger client relationships. Ensuring regulatory compliance. Read More Details
Governance and Risk Management	CAMS policies and processes are governed by a strong governance framework, supervised by Board members. Robust risk management practices have been formulated and implemented throughout CAMS business operations. Upgrades and recommendations by KPMG have also been integrated to strengthen compliance. Read More Details
Talent Attraction, Retention and Development	Continuous efforts to build a culture that is fair, diverse and inclusive empowers our workforce. Our employee-centric policies provide fair and equal opportunities for learning and growth, driving employee development, satisfaction and career progression. Read More Details
Conduct and Ethical Practices	Led by a majorly independent Board, we are dedicated to ensuring the highest standards of governance. Implementation of a strong governance structure and robust processes and controls drive transparency, accountability, fairness and effectiveness across all aspects of the organisation. A robust CAMS Code of Conduct, complemented by strong policies and vigil mechanisms, including whistle blower, employee safety, POSH and anti-bribery and corruption policy, ensure safety and ethical behaviour throughout CAMS. Read More Details
Regulatory Compliance	Compliance with relevant laws and regulations is ensured by keeping pace with latest industry updates and engaging with the regulatory authorities.