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- Corporate overview
- About the Report
- Accelerating Success Fuelling Innovation Amplifying Imapct
- About CAMS
- Our Offerings
- Our Journey
- Key Business Highlights in FY 2024-25
- From the Chairman's Desk
- Managing Director's Communique
- Board of Directors
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Leadership Team
- CEOs of Subsidiaries
- Awards and Accolades
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Corporate Information
- Important Terminologies
- Statutory Reports
- Financial Statements
STAKEHOLDER ENGAGEMENT
Communicating with Our Stakeholders for Long-Term Growth
At CAMS, maintaining frequent and open dialogues with our stakeholders is an essential contributor to help us steer through the ever-evolving business landscape and pave our path towards sustained growth. Regular engagement through multiple channels provides meaningful insights into their perspectives and enable us to align our strategy and competencies to fulfil their diverse needs and expectations. By leveraging our best-in-class practices, technological prowess, robust systems, and empowering policies, we are committed to creating long-term value for each of our stakeholder groups.
Clients (MF/AIF/PMS/Financial Institutions)
Modes of Engagement
- Corporate reporting
- Business meetings
Topics of Engagement
- Conducting business responsibly and ensuring customer delight to uphold brand reputation and market credibility
- Protecting data and ensuring cybersecurity through secure systems and strong measures
- Continuously innovating and embracing best-in-class technologies to optimise cost efficiency and streamline operations
- Forging long-term partnership strengthened by mutual trust and respect
- Implementing robust compliance and regulatory measures throughout the organisation
How Do We Create Value
- We regularly upgrade our technological infrastructure and deploy cutting-edge products that meet regulatory requirements
- There have been no cases of data breach or cybersecurity attacks, reflecting our strong security measures
- We ensure prompt action and completion of all transactions within specific timelines
Customers (Mutual Fund Investors, Insurance Policy Holders, NPS Subscribers, Customers of Financial Institutions)
Modes of Engagement
- Service centres / call centres
- Omni-channel support (telephone, website, email, app, chatbot, postal communication)
- Customer satisfaction surveys
- Digital and social media activities
- Investors connect programmes
Topics of Engagement
- Steps taken for simplifying transactions and ensuring convenience across different platforms
- Measures taken for deploying latest tools and technologies to regularly upgrade digital platforms
- Initiatives for building and maintaining strong and reliable systems
- Processes available for safeguarding data through responsible use and undertaking adequate protection measures
How Do We Create Value
- Higher customer satisfaction was recorded across MF, NPS and insurance businesses.
- A noticeable decline in complaints reflects our dedication to customer service
- We continuously strive to enhance customer delight across business verticals
Shareholders/Investors
Modes of Engagement
- Annual General Meeting
- Website
- Media releases
- Investor / analysts meets and dialogue
- Press releases
- Results/Earnings conference calls
Topics of Engagement
- Reporting key financials in a timely and transparent manner with disclosure of material matters
- Effectively building, implementing and monitoring long-term growth strategy
- Efficiently identifying, assessing, managing and monitoring risks
- Updates on initiatives taken to ensure financial prudence, drive long-term stability and maintain sustained growth
- Updates relating to sustained profits, dividends and capital appreciation
- Maintaining a robust balance sheet position
How Do We Create Value
- We are continuously focussed at increasing our revenues from non-MF areas, offering significant and long-term potential
- Sustained emphasis on partnerships and strategic acquisitions are consistently elevating our competencies
Employees
Modes of Engagement
- Open dialogue culture
- Personal reviews
- Surveys
- Townhall meetings
- Employee portal
- Wellness and engagement initiatives
Topics of Engagement
- Building a strong talent pipeline and providing adequate opportunities for career growth
- Nurturing a safe, open and inclusive work culture
- Ensuring employee development through continuous learning and knowledge sharing
- Providing assurance for employment continuity
How Do We Create Value
- We offer various learning and development programmes to support continuous employee development and career growth
- Diverse leadership programmes are designed and conducted to upgrade talent and ensure career progression
- Enabled by our employee engagement forums, we encourage open communication and free expression of opinions
- To empower women resume work after sabbatical, we implement various initiatives
Distributors
Modes of Engagement
- Dialogue over phone and digital medium
- Media publications
- Distributors connect programmes
Topics of Engagement
- Providing quick response to queries
- Implementing state-of-the-art technology platforms
- Sustained availability of IT systems
How Do We Create Value
- Customised to their needs, our MF Central and edge360 portals offer digital empowerment
- We undertake various initiatives for knowledge building and sharing
- Our well-established contact centre provides quick service and continuous support
Society and Planet Communities
Modes of Engagement
- CSR programmes
- Local community engagements
- Media publications
- CSR / sustainability reporting
Topics of Engagement
- Initiatives taken for creation of sustainable living and employment opportunities
- Planning and implementing measures for local development
- Implementing responsible business practices that ensure protection and well-being of the communities and planet
- Sustainable use of natural resources
How Do We Create Value
- Our CSR programmes, focussed on education, women empowerment and healthcare, and creation of sustainable livelihood opportunities, aim to uplift the communities.
- We undertake various tree plantation drives to protect the environment
- Sustained emphasis is maintained on reducing waste, water and carbon emission and investing in renewable energy
Government and Regulators
Modes of Engagement
- Joint working groups
- Advocacy meetings
- Committees and conferences
- Membership in local enterprises
- Partnership with industry bodies
Topics of Engagement
- Regularly meeting regulatory compliances
- Fostering ethical and responsible work practices
- Paying taxes in a fair and transparent manner, contributing to governmental and fiscal development plans
How Do We Create Value
- We pay our taxes on time.
- We strictly adhere to laws and regulations
- Our product launches meet the compliance and regulatory requirements